Delivery & Returns
Orders for print manuals are despatched within 2 business days. Orders for Online Manuals and AutoFix are available immediately after purchase at no cost.
| Destination | Service | Cost |
| Australia | Australia Post - Tracked | $9.95 or FREE when you spend $79 |
| Australia | Australia Post - Tracked Express | $14.95 |
| New Zealand | Tracked | $11.90 (excluding GST) |
Please be aware that orders sent to New Zealand have extended delivery times of approximately 3-weeks.
How Do I Track My Order?
All print orders being sent to an Australian address are sent using a tracked Australia Post service. Orders sent to New Zealand are also sent tracked.
Tracking information will be shared with you via email when your order has left our warehouse. It can take some time for this information to show, so please wait a few hours before checking.
Click here to track Australian orders
Click here to track New Zealand orders
Returns & Refunds
Please contact our customer service team at service.apac@haynes.com in case of any issues with your order.
We strongly recommend that you check the product description and your vehicle's compatibility before making a purchase.
Please note:
- Change of mind is not an eligible reason for a return or refund
- For Digital Products (AutoFix and Online Manuals): eligible returns can be requested within 14 days from the date or purchase
- For Printed Manuals: eligible returns can be requested within 14 days from the date of delivery
- The item must be returned in its original packaging and in the same brand-new condition (shrink wrapped) as it was when you received it to be eligible for a refund.
- Administration and restocking fees may apply
- If we're at fault, we will cover the cost of return and exchange. In other cases, the buyer is responsible for return postage costs.
- We strongly encourage you to review the product details—such as format options (Print or Online) and the vehicle models covered in the manual—before purchasing. If you have any questions about the product’s content or coverage, please don’t hesitate to contact us prior to making your purchase.
Contact Customer Services
Please visit our Self Help Center for answers to our most frequently asked questions.
Alternatively, you can write to our customer service team at service.apac@haynes.com. To help us provide a swift response, please include as much detail as possible about your order when contacting us.